Customer Reviews

Alvia was very professional and helpful. we had a small issue with the furniture we purchased, and she responded quickly and resolved the issue.

delivery and assembly were very fast and professionally done. thank you Alvia

We’ve been shopping at El Dorado for many years!! Our sale person Roxana has been there since our very first time needing furniture. Our adult children also shop at the store and use Roxana! She is awesome and knowledgeable and even remembers things that we had looked at in the past and was in between decisions!

Always a pleasant experience. Thank you!!

Sherri was amazing and very easy to deal with; she even picked up the phone and answered all my questions even when she was at home.

Thank you for all your assistance,

Our salesperson, Laura, was awesome. We bought a lift chair 6 months ago and came back to El Dorado because of her professionalism & knowledge of your product line.

AMAZING DELIVERY!! THE GUYS WERE SUPER NICE!!

David was an excellent sales person. Not pushy, but guided us into a great purchase we are pleased with. The delivery team was prompt and courteous and set things up quickly and removed all packaging materials.

I had identified the type of items I wanted to see online at your website. So when I visited the store I was hoping to see that some of those items would be on display. When your Associate Sandra Goldschlager approached me I told her what items I wanted to see. She immediately took me to the showrooms where those items were on display and once I saw all the choices, it was easy for me to choose the option I liked best.



She completed the details of the purchase and delivery very efficiently, explaining to me how the delivery process works. She arranged for my apartment building to receive your liability insurance information promptly and the furniture was delivered as scheduled by 2 persons who were pleasant and efficient.

All good, so far. Excellent selection of furniture and outstanding customer service from our sale associate.

The salesman at the Pembroke Pines location Angel was very knowledgeable and helped us zone in on what we were looking for. He replied quickly to questions about delivery time frames and the item was delivered when promised. They were even able to give me a Saturday delivery which came on time. Delivery confirmation was easy via texts and they updated when I was the next stop. The delivery staff were efficient and courteous. And best of all the sectional couch is beautiful, comfortable and looks great in its new home.

El Dorado tiene gran variedad de muebles el delivery team fue muy cuidadoso y Marthica Que es mi vendedora de siempre me asiste con mucho profesionalismo

What a wonderful experience from the sales associate to the delivery gentleman they were all constant professionals.

Thank you,

I already relayed my satisfaction with Pedro.

Delivery team kept me informed and delivery was to take place 10:30-1:30 window. I was texted at 10:10 and told they would be at my home in 20 minutes…. and they were!

My entire experience from start to finish was wonderful! Thank you.

The sales lady was fantastic, professional, courteous, knowledgeable and connected well with me

The delivery team were great, on time and everything was put together within 45 minutes

I called Carmen my sales lady cause the bed was too high and needed it lowered. It was scheduledSomeone came and the bed was lowered to the perfect height

All in all El Dorada provided excellent services and I was impressed by the team that serviced me

Thank you

I love my sleep sofa and the material and color choice. I searched but could not find it anywhere and finally found it at El Dorado.

Me gusta lo q compro ,calidad estilos y amabilidad del personal.

Sugiero q hagan los VIP show rooms dr nuevo .creo q atrae clientela.

We worked with Quantavia Harden. She was very knowledgeable and informational. She was pleasant and very helpful though the entire process from selecting the items all the way through final delivery. Highly recommend El Dorado and ask for Tay!

Azalia is a plus as sales representative

The delivery team very professional and efficient.

Overall very satisfied as this was not my first purchase at the store

Our shopping experience at El Dorado in the Wellington store was extremely pleasant. Our sales person O’Neil Oscar was very helpful and super nice. He answered all our questions and helped us choose the perfect table and chairs for our home. When we shop there again we will want O’Neil again to be our sales person! Thank you O’Neil.

Very kind, professional salesman with knowledgeable background staff, attractive showroom seamless delivery experience and all these inspire us to come back next time if we need something to our home. Price - quality are in perfect alignment!

We would like to thank Juana from the showroom who was professional and helpful. We were in and out which is what we wanted.



Also a big thank you to the delivery drivers for going above and beyond during their service! Thank you to Randy and team!

5-Stars. Robert our sales representative was excellent and the delivery team was kind and efficient

Mayra was amazing and very patient with my need and desire that I selected..The showroom had the right lighting that put a sparkle on the all of the merchandise..

La representante de ventas Julia es excepcional,experta y muy profesional en su trabajo,nos ayudó mucho a elegir lo que estábamos buscando y tiene gran conocimiento de la actividad,también el equipo de delivery fue muy amable y muy profesional,excelente team

Myra, our sales person from store number 15was wonderful. Our delivery team was excellent. We received a damaged cabinet and it was replaced within two days. Our sectional had misaligned piece and it has already been assessed and will be replaced. We cannot get over the service we have received from El Dorado … the customer service, our sales woman and our delivery team were all wonderful!!!

I was dealing with the most professional, knowledgeable, and patient employees of El Dorado. They all had talent, knew their merchandise and were so kind and fun to work with.They all worked together and I will go back again and again to shop there. It really is a pleasure to have workers who enjoy their jobs and take pride in it.Today that is not easy to find

FIVE STAR

Excellant response from the sales associates. I bought my furniture 12 years ago from El Dorado and I will continue to visit to see your development

Excellent all the way from start to finish. Thank you.

I was very satisfied with my purchase. The sales person was professional and knowledgeable, and the delivery team very helpful and professional. Excellent experience overall!

Great sales team and delivery team! Love the furniture! Coming back for more.

Sales (Eduardo Murillo), service, customer satisfaction rep (Andrea) and the delivery guys were all great!

Many thanks for coming through again for us!

Lundy : excellent customer service / professional



Delivery team : Excellent !

Lundy : Just one word … the best !!



Delivery team : Punctual/ Professional/ Polite !! Excellent customer service !

Overall excellent experience from start to finish

Very happy with my whole experience

Very satisfaced with my purchase, very smooth process and delivery.

I’ll be able to get what I need without a hassle or delays . Very happy thank yo,

It was a great experience. The showroom was amazing well organized

Very good selection. wish I had found Eldorado before I purchased two bedroom sets from another store. The experience with Eldorado was much better. The delivery crew did a great job

Great first experience. There will be more purchases.

Love the facility and then customer service!

Excellent attencion!!!!@

Ivan Cedeno Delivery team is exceptional very professional and responsible in every way.Ivan set an exceptional standard of how delivery team must have.

Very good and I would definitely recommend the store to all my friends and family

It was lovely experience

I just happen to walk in to the store on Pembroke Pines and was met by a very respectable salesman he showed me around and I made my purchase very comfortablely. The next day I took my daughter and we were also met with the same eperience and my daughter and her husband also made a nice purchase. I will definitely return to this location .

Great experience, always since 2019.

Patricia Vargas is amazing and helping me very much. She is knowledgeable and top notch.

We were "Window Shopping," at your store when Gema Nahar introduced herself and asked if we needed help. We were overwhelmed by the number of selections you had so we asked her to help us. We told her we wanted a White Leather Sectional and she showed us every one you had in the store. Since we were just looking, we took the information and left. We went to Baer's, Rooms To Go, and Ashley Furniture, but nobody could compare with the selection you had. We called Gema, and she was still at the store. She met us there about an hour later, and we bought a beautiful couch, plus a great Coffee Table and two end tables. We bought the furniture on November 26, but it wasn't in stock so we had to wait until January to receive it. When it was delivered, and set up, by an Amazing crew, we realized that we wanted to add a piece to the sectional. The delivery was yesterday, Saturday, January 11, and I thought that Gema might be in so I called and left a message. A few minutes later I received a text from Gema, telling us that she was at a Baby Shower but she would call me back as soon as the Baby Shower was over. This was one f the best examples of Customer Service that I have ever seen. Obviously I will tell that story whenever anybody asks about buying Furniture.

This was a very special selection as it was for my mom's 103rd birthday. She is so happy with her new dinette, and I hope that she will have no negative experiences with this product. We pray this is a quality product and it will not break down on her anytime soon. We want you to know how happy she is wtih this purchase. Thank you so much for that.



Diane Pantaleon

Tay in the St. Pete location was my sales rep and she is awesome! She was extremely helpful and communicated very well. Her follow up top notch!

Very expensive the products are very nice but very expensive., the store associate were very good ,nice friendly and lovely ,the cleaning lady was super good in short all workers were very attentive and friendly ,delivery people were charming, very us a lot, super, super, the best. good attentive and they helped

GREATSERVICE. THE DELIVERY ARRIVED BEFORE THE SCHEDULE TIME WHICH WAS TERRIFIC.

Ive been going back and buying furniture from my sales women Luz Galvez for years!! She is the best! Knowledgeable, professional and is a no pressure salesperson.Will continue the business relationship with her for years to come!!

Oscar, our sale associate, is amazing, he is exceeding our expectations! He is knowledgeable, responsive, friendly, respectful and very responsible salesman. He has helped several times yo find what we need. He always replies to our SMS regardless of being off. He deserves a lot of compliments for his professionalism.

Location that he is working for is our favorite store. Huge selection and fantastic service!

Our sales agent, Mr. Ramon Hernández, is a highly competent professional. Combined with his friendliness and sense of humor, he made us feel welcomed, well informed and appreciated.

Mr. Hernández is a tremendous asset for El Dorado.

This was our second order from El Dorado. We saw what we wanted online, went to a store to see it in person and then ordered through the salesperson (Louis Picache) who had helped us with the first order. He was, once again, very helpful and took care of all the details.

Excellent from the moment we walked into the store. Salesperson and warehouse guy were excellent!

This is my second time buying furniture from El Dorado store. The salesman Hernan is the most knowledgeable, professional, and friendly person. He has a skill to make us feel special.

His expertise helped us save time and make the best decisions in our purchases. We are always happy and satisfied when dealing with him.

He is the best!!!

Eldoraldo is the best with service, quality furniture and great associates

Fue maravilloso la exquisites en general por eso el dorado es el dorado.

Chira was exceptional in following up on a mixed order when picking up at the warehouse, above and beyond customer service to make sure I was happy, also the guys at the warehouse had great attitudes, all were cheerful and looked like they were valued as employees, impressive.

Sale rep very nice and professional and the delivery guys EXCELLENT!!!!

El Dorado is my favorite go-to place for home furnishings.

Christian Delgado is truly amazing and my first call when I need something. He is also an incredible ambassador and asset to the company.

I appreciate also the incredible customer service and delivery efficiency you provide.

My family and I are customers for LIFE!

We received very professional and helpful service from Yanina Méndez ( profesional home associate). The attention that Yahima gave us was impeccable. And with respect to delivery, the service was wonderful, on time. Ivan Cedeño gave us a unique service, he took the time for us to decide how we wanted the sectional to be distributed. We are happy to know that El Dorado Furniture maintains a first class service despite the deterioration in customer service that exists in our country at the moment.

Salesperson Amanda was a pleasure to work with. She made us feel very appreciative for the business and was very attentive. We will definitely request her on future visits. We were pleased to see a large selection of Italian made furniture in the store.

Very good service

I am really happy to have chosen El Dorado as the first to see the sofa I wanted and that Mrs. Alvia Alvarez was my salesperson. She was very important in this purchase, she immediately knew what I liked, she is very professional and has a great knowledge about spaces and decorations



thanks !

The sales representative was amazing, he did a very good job, I’m sure this salesman have a lot of excellent reviews

The furniture selection is above the rest.

Our sales Representative Oneil Oscar did an outstanding job. Very professional made us feel very comfortable. In fact we went back to purchase additional items and requested him to assist and he provided the same outstanding shopping experience. He also followed to ensure all items were delivered on time and in good conditions.

Sales Associate Diego was great. Very thorough in his explanations and constant communication throughout

La vendedora muy amable y fue muy paciente. Me ayudó mucho y estoy muy contento

Muy atento con el servicio brindado

They are all respectful and professional.

Thank you for a wonderful shopping experience. I look forward to ordering more furniture through Joe in the future.

EVERYTHING WAS PERFECT

Alex was amazing! He went above and beyond to ensure our order was exactly what we wanted and that it was delivered adequately! We love every single piece we chose and are super satisfied with the service that was provided

Great selection, beautiful showroom.Friendly and great service.

We appreciate the excellent service offered by the staff and in particular we would like to highlight the young man who served us, his name is Frank, for his treatment, professionalism and attention to us as well as for following up on our order. Grateful.

I was very pleased with the entire process. The salesman Victor, @ Coc Creek was excellent. He was very professional, helpful, and non-pushy. The delivery crew were great, fast, curtious, experienced, and cared for the safety of my home.

Great service from the showroom to the delivery. I was very happy with this experience!

There is no need for follow up at this time. The entire experience with Eldorado was pleasant. Awesome salesman and awesome delivery. I look forward to future shopping experience with Eldorado Furniture Company.

Quiero resaltar el profesionalismo dr Pedro, el vendedor. Quizás mi esposa compró por la presentación de Pedro. Los jóvenes que hicieron el delivery (Franci y su compañero) fueron atentos, profesionales y cooperativos. Mi esposa y Yo estamos satisfechos por el team que nos atendió.

This was my first time there and the sales associate was very professional and extremely helpful. He found what we needed.

Francisco was very welcoming, knowledgeable and helpful. The delivery team was on time and took great care on offloading and placing the reclining sofa.

I've bought several pcs. of furniture from El Dorado. We love the furniture.. the style and their great service.

Salesman was terrific; delivery guys were friendly and professional.

We have purchased Eldorado furniture on many occasions, including three bedroom suites, a living room sectional and now a leather power recliner chair, and Eldorado is my first and only stop for furniture. We enjoy the great selection of furniture, the contemporary good looks and the overall quality offered along with the especially budget friendly "0% financing option. Very satisfied customers.

The sales person was great and helpful.

Your deliver personnel was so professional

It was a great experience

POR SU CALIDAD SON LA MEJOR TIENDA DE MUEBLES Y LA BUENA ATENCION DE SUS TRABAJADROES

Excellent delivery team and support provided all the time by the seller Pedro Milan. Excellent service.

Muy buena experiencia y. Trato muy bueno muy profesionales y excelente atención de todos incluyendo los que trajeron los muebles

Very satisfy for the services I received from Alvia.She is pleasant to work with, very knowledgeable, and friendly.

Excellent experience as always…

My salesperson Gema was awesome! She knew exactly what would work and not work for my new place and the room sizes. The delivery guys were great, on time and very knowledgeable and professional.

Amazing experience!

El Dorado was great from the sales person to the delivery guys each and everyone of them are extremely excellent



THANK YOU

Salesperson Rocio Diaz was great and the delivery team was on time, professional and placed furniture exactly where I wanted it.

I was looking for a different and high quality furniture store and by serendipity I came across ElDorado. I have just relocated to FL and wanted to visit a showroom where I would find an excellent selection of home furniture. I did find it in El Dorado store in Naples. The staff were very welcoming and Rocio was very professional, knowledgeable and helpful in providing advice for my needs. The delivery team were excellent and the follow up very much appreciated. I highly recommend this furniture company.