Customer Reviews

The overall service was excellent. Thanks

Alvin was an excellent sales associate and I’m glad we had him to sell us the furniture

The two delivery guys that came did a great job very clean and neat set up the furniture just the way we wanted it

Great experience! El Dorado has earned my business going forward. Gloria was terrific as was Jai. They both made a saying I like come true. "Customer Service is not a Department it's and Attitude!"

Great staff experience both with the sales person and the delivery team. Will shop here again.

Love your furniture. The delivery team very nice and helpful.

I worked with Christina four years ago and furnished our whole house. We were extremely happy. I requested her again this time in April as we have a new home and wanted to furnish it as well. She was amazing again!

Excellent customer service! Communication was outstanding before, during, and after delivery. Our sales associate, Sergio Pagnussat, was knowledgeable, professional, and incredibly helpful throughout the entire process. We truly appreciated the attention to detail and excellent follow-up. We would definitely shop here again!

I was helped by Sergio Pagnussat. He went out of his way to show alternative pieces for my area. When we decided on one, he gave great suggestions on how to tie in the whole concept. He was also tuned in to the space limitations and had great input. He was so helpful without being aggressive. He’s a gem! I would work with him again in an instant.

Victor my sales person is such a wonderful person. I go to the store and if he is not there I go back another day. He is polite, professional and very patient with me and my husband. Have never felt rush to just buy the first thing he shows me.The delivery team was also very nice and professional.

My husband and I worked with Frances Triana at the El Dorado in Fort Myers Florida. Frances was very helpful, professional and not pushy, which is very important to us, I would definitely recommend her and El Dorado to our friends.

Also, the delivery teams were awesome, very respectful and on time!!..



Thanks to all.

The furniture collection is beautiful and the delivery was great.

Alois was very friendly and knowledgable. In the end, he helped us choose the perfect set. He made the experience feel personal. As a customer experience manager, I would say he delivered exceptional service.

Gigi was great! I went back several times before making my decision and she treated me with kindness and patience.

I was so fortunate to encounter Roger as my service provider. He was informative. He allowed me to shop comfortably and was there when I needed him. He was helpful in the process consistently. From picking the furniture to the delivery. Because of Roger I will be back.

Eldorado sell good quality furnitures.

Excellent customer service. My daughter was looking for a princess bedroom set, we went to a few furnitures store, she could not find anything . We went to Eldorado they are so many to choose from, she bought a nice one. I even bought a bedroom set for my son and I’m planning to change mine. Everything you need for your home is inside Eldorado furnitures.

Great experience and I love the product that I received

Our salesperson Roger was great. Attentive but gave us space and did not pester us. Knows about the merchandise and procedures and did not waste our time. Made for pleasant experience.

Angel provided an excellent shopping experience at El Dorado Furniture. He was attentive, knowledgeable, and genuinely helpful without being pushy. He took the time to understand what I was looking for and guided me to great options. His professionalism and friendly attitude made the whole process smooth and enjoyable. Highly recommend working with him!

My overall experience with El Dorado was excellent. Thank you.

All employees were excellent, Asalia/sales and Roberto &Guillermo - delivery.

I just want to mentioned about the sales representative Aixa and the driver and the assistant , All of them were very helpful and professional , i high my recommend them

am more than satisfied with all the services from this store, the quality of the furniture, and especially my salesperson, who has been helping me for many years. He always guides me, helps me, and is truly amazing. He is the best person I could have at the store.The drivers who have delivered my orders have also been extremely kind, professional, and knowledgeable. They have been with the store for many years as well, and they are very, very good people.

LI highly recommend this store. I am very happy with the service and with all the staff who have assisted me. I truly appreciate them very much.I have been buying from this same store for many years, and honestly, I have never had any problems with the furniture. The quality is excellent, and the follow-up from all the employees involved with my orders has been outstanding.



The driver who delivers my furniture and my salesperson are the best. I recommend them 100%.

Great experience!

My experience with El Dorado Furniture has been excellent over the years, but I have never felt the need to write a survey like this until now. Mr. Raúl is one of those people who truly stand out. From the moment we arrived, he made us feel comfortable and listened carefully to what we were looking for. He found exactly what we wanted without trying to change our minds or pressure us into buying something else. He never pushed us to apply for a credit card or tried to sell us products we didn’t ask for. He always respected us and made the entire experience feel natural and honest. My husband and I felt like we were talking to a trusted friend or family member. People like Mr. Raúl are truly hard to find. We will always be grateful for his kindness, professionalism, and outstanding customer service. Thank you, Mr. Raúl, for making this such a wonderful shopping experience.

Always go back to El Dorado when I need furniture.

Los muebles de mi casa siempre los compro en ese lugar xq me encanta y cumplen mis expectativas además de la calidad de la mercancía y la eficiencia en la entrega

Previous shopper when store first opened in St. Petersburg. Two items then third then some pictures. Recommended store to several people--all purchased several items. My grand daughter furnished her entire two bedroom house about four years with El Dorado furniture and accessories. ALL very pleased. Very nice store.

Tay, my sales associate showed me around on my initial walk through the store. When I came back to make a purchase, of course I asked for her! She was very helpful and knowledgeable showing me pieces I might be interested in for the future.



Your "White Glove" delivery team was great! I love the extra attention they gave to assembling my purchase.

The entire experience was wonderful, smooth, and non pressured.

The quality and unique style of the products Eldorado offers keeps me coming back for

My purchases.

Every person in the stores welcomes me and I always let my salesperson know I am coming. Juanita is prepared to show me what I am looking for and she includes Leo for his design expertise. Just look around the store and they can make your home look just as beautiful. Pricing is in line with the quality and uniqueness of the pieces. I’ve taken my time over the last three years to finish each room and I receive compliments from my guests on how beautiful and lovely and peaceful the atmosphere feels. Lighting is important as well.

Thank you to the Eldorado family for providing their quality services.

Arturo Pérez is our sales rep. We couldn’t have ended in better hands! He made our furniture shopping turn into a fun, challenging experience thanks to all the decoration ideas he gave us. Creative, patient, he made our shopping way more entertaining. Highly recommend.

Andres was excellent, he went above and beyond to make our item order changes go through smoothly and to receive the merchandise right away.

Great experience

I love El Dorado Furniture

Front desk staff, sales personnel at the store greeted us with big welcome smiles and were very professional and knowledgeable.Your delivery Technicians was on time, they assembled the furnitures and position them at our request in a timely manner.

My sales person Rosanna was awesome! She helped me pick out the perfect chairs.

Rossana Bandes is 100% a star!! We love working with her and will definitely use her in the future as our needs arise.

Zoila was very nice and made sure to get answers for all of our questions even if she didn't have them memorized. She did share that she was fairly new (6 mos) so I am confident her product knowledge will continue to increase with time, which is the only recommendation I would make to improve our shopping experience.

She gave us space to browse but remained nearby for every time we needed her help, it was a really nice balance.

My husband and I was very happy with the couch we found and the value for the price feels excellent. We will definitely recommend El Dorado in Plantation to anyone who needs new furniture.

We continue to provide highly professional and excellent service.

Really enjoyed the experience, David Diaz was excellent; attentive, quick, efficient and answered everything I needed to know before purchasing a $1500 futon and he ensured I got delivery in 2 days. Excellent salesperson and a fine representative for your company.

Our salesman Roger was very polite attentive and very helpful. Also, the store manager assisted with delivery arrangements to accommodate our travel plans.

Another excellent professional experience with El Dorado. My sales associate was extremely helpful in making this purchase, as I was doing it all remote. She had the expertise and knowledge to make me feel ideas throughout the entire process.

It was a great purchasing experience

Very satisfied with the experience and purchase of my furniture. Delivery was excellent on time and very curtious and professional.

Salesman was fantastic and the delivery team was also amazing!!

Amazing service,Amazing store like walking in wonderland

The sales representative was very knowledgeable and helpful. Also very friendly and communicative.

Another wonderful experience with the El Dorado team!

Laura was our sales associate, she was excellent, very professional, dressed nicely and new about furniture and made excellent recomendations.

Always a pleasure. The representatives consistently maintain professionalism, making the experience feel truly white-glove.

Michael Ruth did a great job in finding stuff we might be interested in.



He gave us great customer service.

Cristina puerto. Excellent experiencia comprando con Ella. Muy amable y paciente. Today Una profesional . Gracias

Super nice and courteous sales team, especially Annie

Shopping at El Dorado is always a pleasure. The service is excellent and the quality of the furnitures is exceptional. Rossanna and the manager Sergio went the extra mile to make sure we were satisfied. we ordered our dining room table and we wanted the smaller glass top for the base of the table and I couldn't believe they searched high and low until they were able to find us one. they even went as far as sitting around the table to make sure we would be able to set around the table comfortably with a smaller glass. that touched my heart. this was our second time purchasing from El Dorado and it's the excellent service we always recieve that keep bringing us back. El Dorado thank you so much and I'm looking forward to doing more business with you in the near future. We love our new furniture for our new home.

The follow up from El Dorado customer service have been outstanding keep up with your good customer service

The office personnel were very helpful, professional, courteous and friendly. Our sales associate, Annie was especially helpful toward meeting our needs to purchase an electric fireplace tv stand. We would definitely like to work with her for future purchases!

The store was very clean and well organized. Our overall experience was great!

Great customer service level, our sales associate is real good and the delivery team was alway in contact to deliver as commited.

Excellent experience

Very happy with my shopping and delivery experience.

Thank you

We had a great experience at the El Dorado Furniture Kendall location. Maikel was outstanding—very knowledgeable, patient, and genuinely helpful. He always gives us great advice and makes the whole process easy and enjoyable. We truly appreciate his excellent service

El Dorado always the best !!!!

The very best :: Dorado furniture store .. thank yiu !!

Excelente trato, buen servicio y obtener opciones diferentes

It was truly a pleasure having sales associates Carlos help me and provide me with guidance in buying my furnitures from El Dorado Furniture. Carlos was extremely helpful, attentive and very professional!

From the sales associate to the delivery team, all very well done and with professionalism.

Sales person Tay was great to work with. She knew the showroom and understood what I was trying to do. She was very interactive both during showroom visit and following up afterwards. I would recommend her to friends and family.

This is my second purchase with El Dorado Furniture, and Oksana has been consistently helpful. She took the time to explain everything clearly and made sure I felt confident in choosing the right pieces for my home. She’s a valuable asset to your company.

Excellent sales person. The whole experience was really good

Loved the style and variety of furniture. Staff was friendly and helpful. Overall a great experience.

Todo muy bien organizado y la calidad de los muebles fue un 10/10

Great quality , personal attention and professionalism.

Erly Gonzalez is my go-to rep. He’s the best. Handles all my purchases with his friendly, courteous and professional attitude.

Muy profesional

Muy a gusto como para regresar

Gracias ??

Sales person terrific.. Always request her, we are a repeat customer. Delivery people, terrific. Would always request them for service. Treated our home as if it were there's. El Dprado has a GREAT bunch of people.

This was an excellent purchase experience from start to finish.

My overall experience was great ! My delivery driver was wonderful and very professional!

Great experience. Already planning making a couple additional purchases. I wouldn’t go anywhere else for my home furnishing needs.

I was very pleased with the outstanding service provided by ChristianHe’s very knowledgeable , patient and creative

Alex and his staff are fantastic, they listen to your objective and present you with furniture solutions. It’s that easy.

Our experience at El Dorado has been excellent from our salesperson who was extremely helpful, professional and knowledgeable and guided us in choosing exactly our tastes and budget.

To the delivery guys who were very respectful and cautious in delivering and assembling our furniture. It has been a pleasure working with El Dorado team.

We were highly impressed by respect and kindness of the personel. Allow us to express especial gratittude to the lady who lead us everywhere. Marsia was her first name. One more Thank You Marsia!

I would highly recommend El Dorado to my friends. We never knew what a great selection they had until we finally stopped in.

Rosanna was wonderful. We were walking out of the store after not finding anything we liked. She took us around and we ended up buying a sofa, two accent chairs, a dining table and a cocktail table plus two pillows. ?? She found us exactly what we wanted.

Excellent organization. From the sales rep to the delivery, on time, accurate, careful, always keeping good communication, excellent!

The sales associate and the delivery team are extremely professional and helpful.

My shopping experience was amazing Christina was very professional actually I contacted her again after almost 4 years when I bought my furniture for my new house, she guided me and I got what I really needed she is amazing very professional, kind and knowledgeable. I don’t have any concern or complaint the item that I ordered was delivery promptly and the guys who did the delivery very professionals I just want to say thank you very much and keep people like her and delivery team in your company.

My salesperson Sergio was awesome, willing and able to let me take my time to decide: always with a smile. I believe he is an asset to your company.

Without the help of Ms. Valverde, sales associate, and the manager Heidi, today I would be a very dissatisfied and unhappy person. Thanks to them, everything changed and I am very happy, calm, and satisfied with El Dorado.

From the sales person to the delivery guys, the service was excellent.

Everything was great. The service was fast, the staff was friendly, and the overall shopping experience was very pleasant. Thank you!

Delivery team, just GREAT. On time, set-up, removed packng material and did a WONDERFUL job. Thanks again.

Everyone I worked with or talk too was extremely helpful. The delivery team was great.

Big shout out to Alejandrina Perez who was awesome in helping with my furniture choices and order, very patient, knowledgeable snd professional. Thank you to all staff for making this a pleasurable shopping experience.

Gigi and Olga were great sales associates that helped me out. Delivery guys were also great and very fast! Extremely happy with their service

Enjoyed the relaxed no pressure shopping experience

Thank you for taking good care of us - we love our new furniture

Lloyd at El Dorado was wonderful to work with. He truly listened to what we were looking for and then helped us find exactly the right pieces quickly and confidently. What really stood out was how well he knew the store—he seemed to know where everything was located, which made the whole experience smooth and stress-free. He was professional, friendly, and genuinely helpful from start to finish, and we really appreciated his time and guidance.

I visited the store after hip surgery so I had limited mobility. My sales person saw I had difficulty and offered to use a wheelchair. Perfect !!! The recliner section was very far away and would have been a problem to walk to. Excellent service !! I’ve bought before at El Dorado and will continue to be a customer

Rosario sales associates very knowledgeable and kind helped us every step of the way. Thank You Rosario

El Dorado Furniture is number 1Thank you