How to Prepare for Your Delivery

Delivery day, made easy.

A little preparation goes a long way. Follow this quick guide to get your home ready, know what to expect when our team arrives, and finish up after delivery.

Most customers can get ready in about 10 minutes.

El Dorado Furniture delivery truck parked in front of a customer's home
Before Delivery

Confirm your delivery, share any building access details, and clear a path to the room.

On Delivery Day

Follow your delivery to the door, then let our team unpack, place and assemble.

After Delivery

Check everything over, tell us how it went, and enjoy your new space.

Before Delivery

A few quick checks before we arrive:

Confirm Your Delivery

Two days before your scheduled delivery, we’ll send you a text and email asking you to confirm:

  • Your delivery date
  • Your delivery address
  • The items included in your order

Please respond to confirm your delivery. If we don't receive a response, we'll automatically give you a call to help keep your delivery on schedule. We'll need to reach you before we can complete the delivery.

Customer reviewing her El Dorado Furniture delivery confirmation on her phone

Tell Us About Your Building or Entry

If your home has special access requirements, such as a service elevator, loading area, gate or building contact, let your sales associate know before delivery day.

Please respond to confirm your delivery. If we don't receive a response, we'll automatically give you a call to help keep your delivery on schedule.

Live in a condo or apartment? Check whether your building requires an elevator reservation, certificate of insurance or scheduled loading time.
El Dorado Furniture associate positioning a chair at a home’s front entrance

Make Room for Your New Furniture

Before we arrive:

  • Remove other furniture from the room
  • Clear hallways, doorways and stairs
  • Move fragile items, rugs and other obstacles
  • Make sure the delivery team can safely access the room
  • Ensure your pets are safely secured

Our standard delivery service does not include removing existing furniture, and we’re unable to deliver into an active construction area. Not sure if your new furniture will fit? Learn how to measure your home before delivery.

Mattress Delivery: If you purchased a new mattress, removal of an eligible old mattress may be available upon request. Let your sales associate know in advance or add it to the Special Notes during online checkout.
Empty, cleared room with natural light, ready to receive a furniture delivery

Look for Your Arrival Window

One day before delivery, we’ll text you an estimated arrival window. Delivery times may shift because of traffic, weather or earlier appointments, so keep your phone nearby for updates.

Customer checking her phone in an empty room while she waits for her delivery window

On Delivery Day

Here’s What to Expect

We'll keep you updated as your delivery makes its way to your home. Once our team arrives, we'll take care of the heavy lifting so you can sit back and relax.

Track Your Delivery

When your delivery team is on the way, we'll send you a text with:

  • An updated estimated arrival time
  • A link to track your delivery in real time
An adult age 18 or older must be available to accept the delivery.
El Dorado Furniture driver checking his tablet beside a loaded delivery truck

We’ll Handle the Setup

With White Glove Delivery, our team will:

  • Unpack and inspect your furniture
  • Bring it to the room you choose
  • Assemble and place eligible pieces
  • Remove delivery-related packaging and debris

All you need to do is show us where you’d like everything to go.

Have Drop-off Delivery? Your items will be left at the designated outdoor or loading area. Unpacking, in-room placement and assembly are not included. Learn more about our Delivery & Pick-Up Services.
El Dorado Furniture associate carrying a boxed item marked fragile into a home

After Delivery

One final check

Before we leave, we'll give you time to inspect your furniture and ensure everything is just right. We also invite you to share your feedback about your delivery experience.

Take a quick look

Before the team leaves, take a moment to make sure:

  • All expected items have arrived
  • Your furniture is placed where you want it
  • Everything looks right

If something doesn’t seem right, let the delivery team know so they can explain the next step.

Tell us how it went

After delivery, we’ll email you a short survey. We’d love to hear what went well and how we can make future deliveries even better.

Enjoy your new space

That’s it! Your furniture is home and ready to enjoy.

Want to share the finished look? Tag @eldoradofl and use #MyEDFHome.

Mother and daughter taking a photo together on their new sofa

Still have a question about your delivery?

Our team is happy to walk you through your delivery window, your address, or anything else on your order.

Related Pages

White Glove Delivery

Everything included in our full-service delivery: in-room placement, assembly, unpacking and debris removal.

Track Your Delivery

Check your order status, delivery window and estimated arrival time on the day of your delivery.

Delivery & Pick-Up Services

Every delivery and pick-up option we offer, side by side, so you can compare before you order.

Nationwide Delivery

See which states receive White Glove Delivery, Drop-off Delivery, or both.

Curbside Pick-Up

Skip the shipping fee and collect your order in minutes at our Palmetto location.

Warranty & Protection Plans

Coverage, in-home service and protection plan options for your new furniture.