Contact Us
Call Us
Toll Free 888-451-7800
At ElDoradoFurniture.com we are always listening. Your satisfaction is of the utmost importance to us. We know that shopping for furniture can be an overwhelming task, so we are here to help. Our professionally trained staff can help you place an online order, assist you in choosing furniture perfect for your style and sized just right for any room in your home.
Visit our Stores
El Dorado Furniture currently has 10 locations in South Florida with plans to open more. Our convenient Store Locator will assist you in finding the El Dorado Furniture Showroom that is closest to you.
Email Uscustomerservice@eldoradofurniture.com
At ElDoradoFurniture.com we are always listening. Your satisfaction is of the utmost importance to us. We know that shopping for furniture can be an overwhelming task, so we are here to help. Our professionally trained staff can help you place an online order, assist you in choosing furniture perfect for your style and sized just right for any room in your home.
Product Information
Product Categories
ElDoradoFurniture.com makes it easy to find the items you are looking for. You can shop by room and /or their individual subcategories. Simply click on any of the link on the left hand navigation menu or choose from the top menu drop downs.
Site Search
You may browse through our online catalog or if you are looking for a specific item simply type a keyword i.e., sofa, couch, chair; to find that category. You may also type the specific item’s SKU number to find the piece more efficiently.
Buying Products
You can easily place an order online by clicking the Add to Cart button on the product detail page and following checkout instructions. You may also choose to call our friendly Customer Service and place your order over the phone. Call us Toll Free at 888-451-7800 to speak to a Customer Care Agent.
Product Warranties
ElDoradoFurniture.com offers a 90 day limited warranty on all items sold. We warrant that the merchandise you purchase will be free from any defects in material or workmanship for a period of 90 days after acceptance of the merchandise. This warranty has limitation as indicated below. During the ninety day warranty period ElDoradoFurniture.com will service the merchandise at no cost to the customer. Merchandise serviced during the warranty period including replacements parts is warranted for the remainder of the warranty period only. The limited warranty is granted exclusively to the original purchasing customer and it is not transferable.
Replacement Parts
ElDoradoFurniture.com will be responsible for all replacement parts within the 90 day warranty period. This service will be provided at no cost to the customer. Merchandise serviced during the warranty period including replacements parts is warranted for the remainder of the warranty period only. Any replacement parts needed after the warranty period has expired will fall under the manufacturer’s warranty policy if applicable.
Order Information
Placing An Order
Customers may also make their purchase online by logging in to their account and adding items to their shopping cart. Once the customer is satisfied with her/his order, simply use the ‘checkout’ feature to finalize the sale. Customers may contact Customer Service to place an order over the phone. Please have the item name, or SKU number available to confirm availability.
Payment Methods
ElDoradoFurniture.com gladly accepts Visa, MasterCard, American Express and Discover cards.
Financing Options
El Dorado Furniture offers a wide variety of financing plans. We have one that will fit your lifestyle & budget. You may apply online easily for an El Dorado Furniture credit card by clicking the Financial Services tab and following the application instructions.
Billing and Shipping Addresses
If your Billing Address is different than your Shipping Address, you will be contacted by our Customer Care Department. ElDoradoFurniture.Com requires that that any alternate Shipping Address be listed as an alternate address with your credit card company. We appreciate your cooperation as these additional security measures have been implemented for your protection.
Terms of Sale
Your visit to our site and your order constitutes an agreement between you and ElDoradoFurniture.com. This agreement cannot be changed or altered unless written consent by both parties.
REFUNDS: Cancellations of orders placed online must be done within 4 hours of placing the order. Once the cancelled order has been confirmed, you will then receive the full amount paid back to the original payment used. If the order cannot be confirmed cancelled, you must follow our return policy instructions to return the item.
ERRORS AND OMMISSIONS: El Dorado Furniture reserves the right at any time to correct any mistakes in pricing or arithmetic made in computing your purchase price.
ORDER CHANGES: Any delivery address changes must be done within 4 hours of placing your order. If the delivery address is different that the billing address your may be asked to confirm the additional address with your credit card company for security. Any address changes must be confirmed by the customer service representative before any changes are binding. This additional step may delay your confirmed delivery date.
All Prices and Fees are in US Funds. Price shown on product detail page does not include any shipping, handling, any other delivery fees and tax. All merchandise is only valid for shipping within the continental US.
Shipping
Billing and Shipping Addresses
If your Billing Address is different than your Shipping Address, you will be contacted by our Customer Care Department. ElDoradoFurniture.Com requires that that any alternate Shipping Address be listed as an alternate address with your credit card company. We appreciate your cooperation as these additional security measures have been implemented for your protection.
Delivery Area
ElDoradoFurniture.com currently delivers to Dade, Broward and Palm Beach counties. Delivery time is subject to change depending on weather & road conditions from our main warehouse. ElDoradoFurniture.com is working on expanding our delivery area to accommodate our customers.
Delivery Methods
ElDoradoFurniture.com offers White Glove home delivery on most furniture items. White Glove home delivery includes:
• Delivery of items to the room of your choice.
• Assembly of furniture pieces
• Placement of furniture pieces
• Packaging & shipping material removal
Local Pickup
Pick up is only available from our Main Distribution Center located at 4200 Northwest 167 Street Miami Gardens, Fl 33054. Place your order online and in the Shopping Cart, choose Local Pick-Up.
Express Delivery
This service is only available on certain items. All items shipping via freight are not available for express delivery.
Delivery Date
Our delivery team will contact you to confirm your delivery date you have chosen. Please be available on the delivery date confirmed to ensure timely delivery. If you are not available on your scheduled delivery date, any delivery fees paid will be forfeited and a new delivery date will have to be scheduled. To schedule a new delivery date and pay for delivery, please contact our customer service department.
Shipping Costs
Your shipping costs are calculated based on your delivery area. Once the items have been added to your shopping cart, enter in your zip code to view estimated shipping charges.
Delivery Time
Allow 3 business days --not including holidays and weekends or scheduled warehouse closings-- for products to arrive. This time is also subject to change without notice depending upon road and/weather conditions from our warehouse.
International Delivery & Export
ElDoradoFurniture.com does not currently do not ship internationally or offer export options.
Freight Tracking & Delivery
All El Dorado Furniture freight deliveries are confirmed with the customer before the items are loaded onto the delivery truck. The assigned delivery driver will reconfirm the time of delivery one (1) hour prior to arriving at your home.
Damages & Defects
Damaged Item at time of Delivery
Inspect your items as soon as they are delivered with the delivery agent present. Note the items damaged on the delivery ticket. The delivery agent will confirm and take back the items that are damaged. You will have a choice on where you want to items replaced or a credit issued back to the payment method used.
Damaged Item after Delivery
If you discover that an item is damaged after the delivery, please call our toll free number and speak to a Customer Care agent to report the damage. We will be happy to try to get you any replacement parts that you need. Glass is only warranted for 48 hours. If glass gets chipped or broken after that time, you will be responsible for having a new piece of glass cut at a glass shop (at no cost to El Dorado Furniture) to replace it.
Unfortunately, once a product has been accepted, you cannot return the item. El Dorado Furniture covers warranty timeframe of 90 days. Any damages discovered after the 90 day warranty timeframe must be handled directly with the manufacturer.
Cancellations & Returns
Cancellations
Customers may cancel their orders within 4 hours from the time the order was placed. We will work with you to cancel any orders after that timeframe; however, this will be on a case by case basis. In many instances, once an order has been processed, we are not able to pull the order from the warehouse for shipping.
Returns
ElDoradoFurniture.com only accepts returns done at the point of delivery. Alert your delivery driver on the specific piece you would like returned. Please allow 5-7 business days for your return to be processed. A restocking surcharge of 15% will be deducted from the purchase price of the returned item back to the original payment method. Delivery charges are non-refundable.
Your Account
Account Set Up
Simply click on the My Account link and fill out all the information requested. Once you have finished typing your entire information click on the gold ‘go’ button. In this next page you will asked to provide a password for your account. Once you have chosen a password you will be able to update your account any time you’d like.
Managing My Information
Login to your account to change your profile information, add/edit your Wish List or view current Gift Certificates.
Order StatusCurrently, we do not post order status online. Please contact a Customer Care agent by calling us toll free at 888-451-7800 or emailing us customercare@eldoradofurniture.com for assistance.
Gift Cards
Gift Cards are available in any denomination over $50.00 and can be purchased online or at any one of our showrooms. El Dorado Furniture Gift Cards are fun to use, convenient to purchase and even better to receive – it is sure to be the right color, style and size for everyone on your list!
EL Dorado Furniture Stores
Find a Store
Our convenient Store Finder will assist you in finding the El Dorado Furniture showroom that is closest to your home.
Store Events
Check out all the happenings at your local El Dorado Furniture showroom. We have events for the entire family every month. Come join us!
Virtual Boulevard
Take a virtual tour of our Boulevard by clicking on the ‘Tour the Boulevard’ link. You will be able to see the uniqueness of El Dorado Furniture and our famous Boulevard style showroom.
El Dorado Furniture & Mattress Outlet
El Dorado Furniture & Mattress Outlet offers some of our large inventory at a reduced price. Sofas, dining sets, wall units and more! Our helpful & friendly Sales Associates make your visit an enjoyable experience
El Dorado Furniture Services
Guava DesignsEl Dorado Furniture offers free decorating advice from our experts. Whether you need to decorate a single room or an entire house; our expert interior designers are available to assist you in any way possible. Email us at decorator@eldoradofurniture.com to set up an in store complimentary consultation.
Room Planner
Are you a Do It Yourselfer? Our convenient Room Planner tool allows you to virtually move your furniture around with a few simple clicks. Get a better idea of what a room will look like before buying a single piece.
Company Info
About Us
From our humble first store opened in Miami’s Little Havana to the current headquarters and main warehouse located in Miami Gardens; El Dorado Furniture continues to grow in South Florida. To better serve our customers El Dorado is scheduled to open more stores throughout South Florida.
Careers
At El Dorado Furniture we are always looking for qualified, fun and driven individuals. Click on the ‘Careers’ link and see all the great opportunities we have to offer you. We’d love for you to join our family.
In the News
El Dorado Furniture is in the news. If you know of any news stories featuring El Dorado Furniture that we have not listed here, please send details to ananda@eldoradofurniture.com so that we can include them.
Community
El Dorado Furniture has been dedicated to giving back to the community that embraced us since our humble beginnings. We are confident that working alongside the organizations that serve the residents of this community we can help build a better tomorrow.
Diversity
El Dorado Furniture is firmly committed to diversity in all areas of the business. We understand that there is much to gain from the many cultures and perspectives, and that a diverse workforce makes our organization more effective in meeting the needs of our customers.
| 
