Are your stores open?
Yes, Currently all of our showrooms are open.
What are you doing at your stores to keep me safe?
Here’s what you can expect in our stores:
• Frequent cleaning of high-touch surfaces like door handles, credit card terminals, computers/tablets, etc.
• Temperature screening for team members upon arrival.
• Limiting the number of guests allowed into the store.
• Hourly disinfecting and hand-washing protocols.
• Posted Signage to encourage social distancing.
• Employees must wear a mask at all times.
• Hand sanitizer is available to employees and guests to encourage hygiene.
• Enforcing Social Distancing Guidelines: (No handshakes, hugs, or close contact with customers)
• Encouraging employees to stay home if they have any symptoms related to COVID-19 or feel sick.
Can I order online?
Yes, we encourage you to shop at ElDoradoFurniture.com for all your home furnishing needs.
What promotions are you offering right now?
Currently, we are offering Free Shipping Nationwide on select items.
Can I get assistance on my BLUCard if I’m facing income disruption?
Contact Customer Care at 1-866-810-3618 (TDD/TTY: 1-888-819-1918) to discuss hardship programs.
Account Management Website: https://d.comenity.net/eldoradofurniture/pub/Home.xhtml
Are there designated hours for customers who are more at-risk?
For your safety, we are limiting the number of customers in our showroom, so you can always shop confidently.
Can I pick up my order?
Yes, pick-up is available from our main Distribution Center located at:
Customer Pick-Up Location & Hours:
4200 NW 167th Street Miami, FL 33054 | Monday-Saturday: 9 AM – 6 PM
What are my delivery options?
| White Glove Delivery | Shipping Nationwide* |
|---|---|
| ·Uncrating and unpacking ·Inspection and preparation ·Delivery to the room of your choice by delivery professionals ·Placement and assembly of furniture pieces ·Removal of debris associated with delivery ·In-home service warranty (Applicable only in Florida) | ·Shipped directly from the vendor via common carrier ·Take approximately 10 business days to arrive |
How do I track my delivery?
You can track your local order online by clicking here.